FAQ

Frequently asked questions

Do ORION portable tower work when its raining?


Yes! Our exterior lights are specialized for camping, so they work efficiently in rainy conditions.




Can I use your mobile lights with a power supply other than 220/240V?


Yes! We supply a wide range of invertors from 110 to 260V for specialized use for portable construction lights. CONTACT US through our form and tell us exactly what you need




What types of power plugs do you supply?


We supply C, E, F, I and K type of plugs for tower lights. If you need any other type, you can ask via CONTACT US form. Else, you can use the adapter.




What is your preferred freight forwarder?


Our preferred service is DHL. We provide door-to-door air freight services worldwide. Order your favorite




Are these outdoor lights available in different sizes?


Our outdoor lights come with a flexible stand. You can adjust the height from three to seven meters (depends on LED power). Each of the four models has a different power consumption but the same size and dimensions 520/520/350 mm when packed for transportation.




How much area do these outdoor lanterns cover?


The ORION outdoor lanterns can go up to 7 meters high, but they occupy very little space. The light area basically from 50 meter radius on 100W version and from 200 meters on 1000W.




Do you have a Return/Refund policy?


Yes. In case our product breaches the consumer guarantee, we can refund the amount within five business days.

We cannot entertain your refund request if you changed your mind due to any reason. So, no partial or full payment may be returned in such a situation. However, if there's a major product failure, we are liable to provide a replacement.




What if my ORION Candle Light comes defective?


We want our customers to be happy, so you are entitled to get a free-of-cost repair in case of damage or defective lights. We offer spare parts and repair services for a reasonable time after the purchase.




How can you ensure it will be a satisfactory purchase for me?


It's obviously, the warranty that keep our customers satisfied. Not too many outdoor lights manufacturers provide that much satisfaction. And if they do, you wouldn't get it for 2 years. This is our confidence in our products, and you're always welcome to share it.





Phone: +44 116 2514278

Address:

6 Loseby Lane

Leicester

LE1 5DR

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